Tracking Reviews to analyze customer sentiment
About the project
Monitoring reviews by scraping them from multiple platforms into a single place and deriving conclusion. In this project, we collected reviews from Amazon, Bestbuy, Walmart, Tripadvisor and Yelp.
Reviews are an important parameter to measure customer's feeling towards a product, business or a service. Our client wanted to monitor reviews and analyze user's perspective and work on it to improve what they were currently offering. Reviews also help businesses tkeep track of their competitions in the market. The problem was the reviews were scattered all over the place.
We offered a solution to manage customer reviews, combined them into a single dashboard so client's can simply view them at one place. So instead of looking for reviews in multiple platform, it saved them a lot of time and actually focus on other productive task to make their service/product better than it was before.